Siris Privacy Statement

July 2018

1. Privacy Policy

Siris Cloud Solutions Pty Ltd (hereinafter “Siris” or “us” or “we”) is committed to respecting your privacy and is compliant with all data protection and privacy laws governing South Africa. Siris’s Privacy Policy Statement is designed to help you understand how we collect, use and protect your information when you visit the website (www.siris.co.za, hereinafter “the website”) and when you generally request information on our products and services – whether in person, via email, post, telephone or fax.

2. Collection of Personal Information

Siris endeavours to collect and use your personal information only with your knowledge and consent. The use of this information is typically done when you place an order, use Siris’s products and services, make customer enquiries, register and request product information, submit a job application or when you respond to communications from us (such as questionnaires or surveys). The personal information that we typically collect includes – your name, company name, business email address, telephone and fax numbers, and any other relevant information that is required and collected via requests, registrations or through surveys. On occasions, Siris may also purchase mailing lists for the purposes of direct marketing. However, we will only do this from an authorised and registered provider that maintains a comprehensive Privacy Policy which safeguards your rights as an individual. Once we obtain your data, it is processed and recorded on secure databases, which are only accessible by authorised Siris personnel.

2.1. IP address, browser settings and location

When you visit the website, we register your computer’s IP address and browser settings. The IP address is the numerical address of the computer used to visit the website. Browser settings can include the type of browser you use, browser language and time zone. We collect this information so that we can trace the computer used in cases of misuse or unlawful actions in connection with visits to or use of the website. We also use the IP address to approximate your location by city to provide a better user experience

2.2. We process personal information in order to:

  • Perform a contract
  • Comply with our legal obligations
  • Pursue legitimate business interests of our own related to operating the website and providing our services, or to pursue the legitimate interests of third parties as long as your interests and fundamental rights do not override those interests.

3. Use of Information

Siris may use this information for processing your orders, delivering services, products or information, or responding to complaints or account enquiries. Siris may also undertake analysis based on past requests or your use of our services and products to contact you with information on new developments, products, services and special offers via post, telephone and other electronic means such as email and on the Siris website (subject always to any preferences expressed by you).

4. Disclosure of Information

Siris does not rent, sell, trade or otherwise share your information with any third-party organisations. We may in future decide to tell you about the products and services of carefully selected third parties and allow you to receive advertising and marketing information from those selected third parties but we will not pass control of your personal information to any third parties. This data is used to help us to make you aware of products and services that we have specially sourced for our customers and which we feel are of interest to you. We may disclose information about you (a) to companies and departments within the Siris group, subject to the terms of this Privacy Policy Statement; and (b) in the event that we undergo re-organisation or are sold to a third party, in which case you agree that any personal information we hold about you may be transferred to that reorganised company or third party for the purposes described herein and subject always to the terms and guidelines of this Privacy Policy Statement. We may release information when Siris believes, in good faith, that such release is legitimately necessary to (a) comply with the law, (b) enforce or apply the terms of any of our user agreements or (c) protect the rights, property or safety of Siris, our visitors, or others. Siris may also be obliged to disclose your personal information to meet any legal or regulatory requirements or obligations in accordance with applicable law.

5. Other Websites & Privacy Concerns

Siris’s website may contain links to other company and organisational websites that are not owned or operated by us. We are not responsible for the privacy practices or the content of such websites. For more information on your privacy rights with regards to these sites, please refer to the privacy policies of each respective site that you visit.

6. Cookies

The website uses cookies and similar technologies (“Cookies”).

Cookies identify your computer or device rather than you as a person or individual.

By using the website, you accept that we use Cookies as described below.

6.1. What types of Cookies do we use?

Cookies are small pieces of information that the website places on your computer’s hard disk, on your tablet or on your smartphone. Note that HTML5 introduced Web Storage that has a similar nature to Cookies, and that we therefore consider that as a Cookie. Cookies contain information that the website uses to make the communication between you and your web browser more efficient. Cookies identify your computer or device rather than you as an individual user. We use session cookies, persistent cookies, HTML5 session Storage and HTML5 local Storage session cookies; HTML5 session Storage objects are temporary in nature and are deleted when you exit your web browser. Persistent cookies are permanent in nature and are stored and remain on your computer until they are deleted. Persistent cookies expire or auto delete after a certain period of time, which is set per cookie, but are renewed each time you visit the website. HTML5 localStorage objects are permanent in nature and remain on your computer until they are deleted.

6.2. What do we use Cookies for?

We use Cookies for:

Generating statistics

Measuring website traffic such as the number of visits to the website, which domains the visitors come from, which pages they visit on the website and in which overall geographical areas the visitors are located.

Monitoring website performance and your use of the website

Monitoring the performance of the website.

Improving the functionality of the website

Optimising your experience with the website, which includes remembering your username and password when you return to the website, and remembering information about your browser and preferences (e.g. which language you prefer).

Connecting you to Social Networks

We give you the option of connecting with Social Networks, such as Facebook.

Targeted advertisements

Displaying relevant advertisements on the website, including interest-based advertisements, which we believe are of interest to you. We use third parties to provide these advertisements when you visit the website and other websites. These third parties may use Cookies alone or in conjunction with web beacons or other tracking technologies to collect information about your use of the website and other websites.

6.3. Third Party Cookies

Third party Cookies are set by third party websites – not the website. When you visit the website, the following third-party Cookies may be set:

∙ Social cookies to allow Users to share content within the website

∙ Tawk.to, if you use the chat facility to speak to one of our consultants

∙ Hubspot, Hotjar and Gravatar, set to monitor performance and improve functionality of the website

∙ Google cookies, set when you log in to the website with Google

6.4. Deletion of Cookies

You can delete the cookies already on your device. You can typically delete cookies from the Privacy or History area, available from the Settings or Options menu in the browser. In most browsers, the same menu can be reached through the Ctrl+Shift+Del keyboard shortcut or Command+Shift+Del if you’re on a Mac.

If you do not accept Cookies from the website, you may experience inconvenience in your use of the website.

7. Data Retention

We keep the Master Data and other personal data you provide with our services. If you choose to delete your details, we will delete this information upon your request and we will only save a log with the following information: your name, email address for the purposes of logging your request and to ensure that you are no longer contacted.

8. Changes to the Policy

We may change this Policy at any time. The date shown at the start of this Policy indicates when it was last revised. Any changes will become effective when we post the revised Policy on the website. You agree that your continued use of the Website after any posted modifications constitutes your acceptance of the new version of the Policy.

9. Enquiries regarding the website or the Policy

If you have questions or concerns about our Policy, how we process your personal information, or would like us to correct your personal information, please contact us at: [email protected]

In addition to the rights set out above regarding your personal data, you also have the following rights:

  • You also have the right to object to the processing of your personal data – the unconditional right to object to the processing of your personal data for direct marketing purposes.
  • If our processing of your personal information is based on your consent, you have the right to withdraw your consent at any time. Your withdrawal will not affect the lawfulness of the processing of data carried out before you withdrew your consent. You may withdraw your consent by contacting us at: [email protected]
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